Make me feel welcome.
Listen to me.
When I goof up, help me.
Don't always assume it is my fault.
Don't assume you've fixed my problem.
The lifetime worth of a customer or "How a rental car agency missed out on $112,500 in rentals."
The Connor Group, Inc
Tales from the Trail - Customer Service Lessons Gained from 20+ Years on the Road |
When you travel over 100,000 airline miles each year and you do that for over 20 years, you begin to see Customer Service at it's best and it's worst. This two-hour program is an intriguing look at the subject through workshops and stories.
Your team will learn a lot about what makes great customer satisfaction and what can kill customer satisfaction every day.
There are ten topics which include:
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Make me feel welcome. |
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Listen to me. |
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When I goof up, help me. |
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Don't always assume it is my fault. |
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Don't assume you've fixed my problem. |
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The lifetime worth of a customer or "How a rental car agency missed out on $112,500 in rentals." |
Contact us today to find out more about this powerful program.