Classroom Based Projects
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Here is a sample of some recent projects we have completed: | |||
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Subject |
Description |
Industry Target Audience |
Tools Used |
Customer Service Skills |
This program consisted of six 2-hour modules that covered 20 customer service behaviors. |
Call Center Management Customer Service Representatives |
PowerPoint Word Photoshop Sound Forge |
Coaching Skills to Support Customer Service |
This 2.5 day management training program covered the skills necessary to objectively observe behaviors, develop behaviorally based feedback, deliver positive and corrective feedback and deal with adverse reactions to feedback. |
Safety Equipment Supplier Managers |
PowerPoint Word Photoshop Extensive Video |
Slow Down, Sell Faster |
This 2.5 day sales training program supports the concepts and strategies outlined in the forthcoming book, “Slow Down, Sell Faster.” It utilizes an 8-step model to guide sales people through a selling model that is in sync with a customer buying model. |
Sales and Sales Management Training Sales Representatives Sales Managers |
PowerPoint Word Photoshop Sound Forge |
Strategies for Increasing the Sale |
This one-day program covered four techniques for increasing the incremental value of each sale. It was case study driven and extremely interactive. |
Retail Sales Representatives Sales Managers |
PowerPoint Word Photoshop |
Managing the Print Services Market |
This 2.5 day program covered a 12 step process service managers can use to assess accounts and manage the service activities needed to support each account. |
Office Equipment Training Service Managers Technicians |
PowerPoint Word Photoshop Camtasia |